From that time, you have 7 days ( including weekends and holidays) to make a return/exchange request. The return window begins when your package is marked "Delivered" by the tracking system. We offer a 7-day return window for most purchases (exclusions listed below). If your order is canceled for any reason before that charge is completed, the amount will show on your payment method as "Pending." That status will go away within 3 to 5 business days, depending on your bank or credit card issuer. Your payment method is authorized at the time of purchase but is only actually charged when the item is being prepared for shipment.
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